OF THE ONLINE STORE druidbicycles.com
The www.druidbicycles.com store operates on the terms set out in these Regulations.
The Regulations define the conditions for concluding and terminating Product Sales Agreements and the complaint procedure, as well as the types and scope of services provided electronically by the www.druidbicycles.com Store, the rules for the provision of these services, the conditions for concluding and terminating contracts for the provision of electronic services.
Each Service Recipient, upon taking steps to use the Electronic Services of the www.druidbicycles.com Store, is obliged to comply with the provisions of these Regulations.
In matters not covered by these Regulations, the following provisions shall apply:
the Act on the provision of electronic services of July 18, 2002,
the Act on Consumer Rights of May 30, 2014,
the Act on out-of-court resolution of consumer disputes of September 23, 2016,
the Civil Code of April 23, 1964 and other relevant provisions of Polish law.
DEFINITIONS CONTAINED IN THE REGULATIONS
ORDER FORM – a form available on the website www.druidbicycles.com enabling the submission of an Order.
CUSTOMER – a Service Recipient who intends to conclude or has concluded a Sales Agreement with the Seller.
CONSUMER – a person who performs a legal transaction with the entrepreneur not directly related to his business or professional activity.
PRODUCT – a movable item available in the Store, which is the subject of the Sales Agreement between the Customer and the Seller.
REGULATIONS – these Regulations of the Store.
STORE – The Service Provider’s online store operating at www.druidbicycles.com
SELLER, SERVICE PROVIDER – BIKEMANUFACTOR LIMITED LIABILITY COMPANY, Wiejska 1, 42-675, Ziemięcice, Poland
SALES AGREEMENT – Product Sales Agreement concluded between the Customer and the Seller via the Store.
ORDER – Customer’s declaration of will constituting an offer to conclude a Product Sales Agreement with the Seller.
PRODUCT AND ORDERING INFORMATION
The www.druidbicycles.com store sells Products via the Internet.
The products offered in the Store are new, free from physical and legal defects and have been legally introduced to the Polish market.
The information on the Store’s website does not constitute an offer within the meaning of the law. By placing an Order, the Customer submits an offer to purchase a specific Product under the conditions specified in its description.
The price of the Product shown on the Store’s website is shown in euro (EUR) and includes all components. The price does not include delivery costs.
Orders can be placed via the website using the Order Form (https://druidbicycles.com/store) – 24 hours a day throughout the year.
The condition for placing an Order in the Store by the Customer is to read the Regulations and accept its provisions at the time of placing the Order.
CONCLUSION OF THE SALES AGREEMENT
To conclude a Sales Agreement it is necessary for the Customer to place an Order in advance using the method provided by the Seller, in accordance with § 3 points 5 and 6 of the Regulations.
After placing the Order, the Seller immediately confirms its receipt.
Confirmation of acceptance of the Order referred to in point 2 of this paragraph binds the Customer with his Order. Confirmation of receipt of the Order is made by sending an e-mail.
Confirmation of receipt of the Order includes:
confirmation of all essential elements of the Order,
contract withdrawal form,
these Regulations containing information on the right to withdraw from the contract.
Upon receipt by the Customer of the e-mail referred to in point 4 of this paragraph, a Sales Agreement is concluded between the Customer and the Seller.
Each Sales Agreement will be confirmed by a proof of purchase, which will be attached to the Product.
The seller provides the following payment methods:
payment by traditional transfer to the Seller’s bank account,
payment via an electronic payment system.
In the case of payment by traditional transfer, the payment should be made to the bank account number: Iban: PL39 1020 5561 0000 3702 3011 5111 (PKO BP bank) BIKEMANUFACTOR SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, Wiejska 1, 42-675, Ziemięcice, Poland
In the title of the transfer, enter “Order No….”.
In the case of payment via an electronic payment system, the Customer makes the payment before starting the execution of the Order. The electronic payment system allows you to make payments by credit card or a quick transfer from selected Polish banks.
The Customer is obliged to pay the price under the Sales Agreement within 2 working days from the date of its conclusion, unless the Sales Agreement provides otherwise.
The product will be sent only after it has been paid for.
COST, DATE AND METHODS OF DELIVERY OF THE PRODUCT
The costs of delivery of the Product, which are covered by the Customer, are determined during the Order placement process.
The Product delivery date consists of the time of completing the Product and the time of delivery of the Product by the carrier:
the time of completing the Products is from 4 to 14 weeks for the frames.
the delivery of Products constituting movable items by the carrier takes place within the period declared by him, i.e. 14 working days from the moment of sending the shipment (delivery takes place only on working days, excluding Saturdays, Sundays and holidays).
The basis and scope of the Seller’s liability towards the Customer who is a Consumer under the warranty covering physical and legal defects are specified in the Civil Code Act of April 23, 1964,
notifications of defects concerning the Product and notification of a relevant request can be made via e-mail to the following address: firstname.lastname@example.org or in writing to the following address: Wiejska 1, 42-675, Ziemięcice, Poland
in the above message in written or electronic form, please provide as much information and circumstances regarding the subject of the complaint as possible, in particular the type and date of the irregularity and contact details. The information provided will greatly facilitate and speed up the consideration of the complaint by the Seller,
for the assessment of physical defects of the Product, it should be delivered to the address agreed during prior contact.
The Seller will respond to the Customer’s request immediately, no later than within 14 working days from the moment of submitting the complaint,
in the case of a complaint from a Customer who is a Consumer – failure to consider the complaint within 14 working days from its submission is tantamount to its consideration. In connection with a justified complaint of the Customer who is a Consumer, the Seller covers the costs of collection, delivery and replacement of the Product with a defect-free one,
the response to the complaint is provided on paper or another durable medium, e.g. an e-mail or text message.
RIGHT OF WITHDRAWAL FROM THE AGREEMENT
Subject to point 10 of this paragraph, the Customer who is also a Consumer who has concluded a distance contract may withdraw from it without giving reasons by submitting a relevant statement within 14 days.
In the event of withdrawal from the contract, the Sales Agreement is considered void, and the Consumer is obliged to return the Product to the Seller or hand it over to the person authorized by the Seller to collect it immediately, but not later than 14 days from the date on which he withdrew from the contract, unless the Seller proposed that he will pick up the Product himself. To meet the deadline, it is enough to send back the Product before its expiry.
In the event of withdrawal from the Sales Agreement, the Product should be returned to the address agreed upon prior contact.
The consumer is responsible for the decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product. In order to determine the nature, characteristics and functioning of the Products, the Consumer should handle and check the Products only in the same way as he could do in a stationary store.
Subject to points 6 and 8 of this paragraph, the Seller will refund the value of the Product together with the costs of its delivery using the same method of payment as used by the Consumer, unless the Consumer expressly agreed to a different method of return, which does not involve any costs for him . Subject to point 7 of this paragraph, the return will take place immediately, and at the latest within 14 days from the receipt by the Seller of the statement of withdrawal from the Sales Agreement.
If the Consumer has chosen a method of delivery of the Product other than the cheapest usual method of delivery offered by the Store, the Seller is not obliged to reimburse him for the additional costs incurred by him.
If the Seller has not offered to collect the Product from the Consumer himself, he may withhold the reimbursement of payments received from the Consumer until he receives the item back or provides proof of its return, depending on which event occurs first
The Consumer withdrawing from the Sales Agreement, in accordance with point 1 of this paragraph, bears only the costs of returning the Product to the Seller.
The fourteen-day period in which the Consumer may withdraw from the contract is counted from the date on which the Consumer took possession of the Product, and in the case of a service from the date of conclusion of the contract.
The right to withdraw from a distance contract is not available to the Consumer in the case of a Sales Agreement, among others, in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy his individual needs,
The right to withdraw from the Sales Agreement is vested in both the Seller and the Customer in the event of failure by the other party to the contract to fulfill its obligation within a strictly specified period.
TYPE AND SCOPE OF ELECTRONIC SERVICES
The Service Provider enables the use of the Electronic Service through the Store, which is the conclusion of Product Sales Agreements.
The provision of Electronic Services to Service Recipients in the Store takes place under the conditions set out in the Regulations.
The Service Provider has the right to place advertising content on the Store’s website. This content is an integral part of the Store and the materials presented in it.
COMPLAINTS RELATED TO THE PROVISION OF ELECTRONIC SERVICES
Complaints related to the provision of Electronic Services via the Store may be submitted by the Service Recipient via e-mail to the following address: email@example.com
In the above e-mail, please provide as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of the irregularity and contact details. The information provided will greatly facilitate and accelerate the consideration of the complaint by the Service Provider.
Consideration of the complaint by the Service Provider takes place immediately, not later than within 14 days from the date of notification.
The Service Provider’s response regarding the complaint is sent to the Customer’s e-mail address provided in the complaint or in another manner provided by the Customer.
Agreements concluded through the Store are concluded in accordance with Polish law.
In the event of non-compliance of any part of the Regulations with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision of the Regulations.
Any disputes arising from the Sales Agreements between the Store and Consumers will be settled in the first place through negotiations, with the intention of amicable settlement of the dispute, taking into account the Act on out-of-court resolution of consumer disputes. However, if this would not be possible or would be unsatisfactory for either party, disputes will be settled by a competent common court, in accordance with point 4 of this paragraph.
Any disputes arising between the Service Provider and the Service Recipient (Client) who is also a Consumer shall be submitted to the competent courts in accordance with the provisions of the Code of Civil Procedure of November 17, 1964.
The Customer who is a Consumer also has the right to use out-of-court dispute resolution, in particular by submitting an application for mediation or an application for consideration of the case by an arbitration court after the complaint procedure is completed (the application can be downloaded from the website http://www.uokik.gov.pl/download.php?plik=6223). The list of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of the Trade Inspection is available on the website: http://www.uokik.gov.pl/wazne_adresy.php#faq596. The consumer may also use the free assistance of the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection. Out-of-court pursuit of claims after the end of the complaint procedure is free of charge.
In order to resolve the dispute amicably, the consumer may, in particular, submit a complaint via the ODR (Online Dispute Resolution) internet platform, available at: http://ec.europa.eu/consumers/odr/.